Showing posts with label question. Show all posts
Showing posts with label question. Show all posts

Friday, April 24, 2009

Opinions Welcomed

So... I have a question and would truly appreciate your opinions, suggestions, comments, etc. Please feel free to be honest as that is what I'm wanting.

My shop is keeping me extremely busy. Don't get me wrong, I'm VERY happy and VERY appreciative as I love what I do. I'm also dealing with some hand/wrist problems that I thought was just my arthritis kicking up a notch (yes, I know... and I do metalwork - go figure!) Nope, the doc thinks it may be Carpal Tunnel and has set me up for some tests next week and possibly therapy - pending outcome. I already wear braces while I work & sleep, etc., but he gave me 2 new ones to wear that are much better (yep, both hands) .

Anyway, I have many wonderful customers that are so kind & understanding about my timeframe, which went from 5 then 7 and as of last night, 10+ business days for processing/shipping (pending order size). I don't like to have this type of timeframe as I'm concerned about my customers, but I have no other choice as I can only create so much. I do this all on my own and there is only so much time in a day. My main priority truly is the quality/integrity of my work and customer service as I take great pride in what I do.

Here's where I welcome your opinions: Although I have many customers that do not mind the wait, I completely understand those who do mind. So I've been thinking about putting my shop in Vacation Mode for a short period - maybe 4-5 days, but I'll be honest in saying that I hate the thought of seeing an empty shop and think it would truly bother me. I've had some people tell me not to worry about it (easier said than done) and to just leave it open. I really need to decrease my timeframe and am concerned that it will continue to grow.

Additionally, most of my work is made to order. Due to the volume of sales I receive, it is not possible (at this time anyway) to have everything available at time of purchase, but sometimes I have some stock on hand. Plus I take custom/reserved requests for multiple orders.

So, now that I've written a short novel, what are your thoughts?

Tuesday, October 21, 2008

To Brass or Not to Brass...

Okay everyone, put your thinking caps on. I'm taking a break for a few minutes to ask my wonderful friends, fellow bloggers, buddies, customers, etc. a question that was presented to me, not only once, but a few times, and it has me thinking.

Some of my greatest additions to my shop have come from the requests of my FABulous customers. So the great question is... what do you think of Brass earwires? I know I know, this isn't the million dollar question, you do not win a prize, you do not get to pass Go & collect any money or get your name in lights. What do you get out of this? My humble friendship (insert cheezy shiny metal grin) and sincere appreciation.

Most of you know I only use Sterling Silver & 14K Gold Filled wire, with the addition of oxidizing. However, I do notice that Brass is very hot right now and since I've been approached a few times (and I'm one for signs) I wonder if I should go ahead and make this happen.

There is a variety of Brass: Red Brass, Yellow Brass, Antiqued Brass... what are your thoughts, suggestions and opinions? I sincerely appreciate your replies!

Now, just pretend you haven't seen me as I must get back into the studio :)

Oh and Josh buddy ol' pal, I just KNOW you'll have some sort of opinion for me, right? :)

Thank you all SO very much!
Luv, Rocki